Policies

SHIPPING

All orders are shipped via the United States Postal Service (USPS). You will receive an order confirmation e-mail once your order has been transmitted and a shipping confirmation e-mail will be sent once your order has been shipped.

We make every effort to process your order within 3-7 business days upon receipt. Please be advised that it may take up to 2 weeks for your order to ship depending on when it was ordered. PLEASE NOTE: During the holiday season, our order processing time may increase due to USPS backups. REMINDER: Saturday delivery is standard for USPS. DELIVERY TIME DOES NOT INCLUDE SUNDAYS OR HOLIDAYS. Unfortunately, we are not shipping internationally at this time. AVERAGE DELIVERY TIME: 10-15 BUSINESS DAYS

Belgrade St will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if there is any shipping delay with your order.  You may check on your order status at any time by emailing us at info@belgradest.com.

 

RETURN / EXCHANGE

At BELGRADE ST, your satisfaction is our #1 priority. We know it is sometimes necessary to exchange or return an item. BELGRADE ST will accept returns for refund or exchange within 15 days of the ship date, AS LONG AS THE ITEM IS NOT WORN OR ALTERED. Refunds will be paid by credit to the original credit card. If the item is returned after 15 days of the ship date, a refund will no longer be available -- merchandise credit or exchange will be issued. If the item is found to have been worn or altered, BELGRADE ST will determine if the garment can be salvaged. IF DETERMINED THAT THE GARMENT CANNOT BE RESOLD, NO REFUND OR EXCHANGE WILL BE APPROVED.
To process a return, each returned item must have a BELGRADE ST return authorization. To obtain a return authorization, please send an email to info@belgradest.com. Please include the ORDER DATE, ORDER NUMBER and reason for the return or exchange in your email. Upon agreement to accept goods for refund, credit or exchange, BELGRADE ST will issue the return authorization. RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR AUTHORIZATION. The return package should have a copy of the return authorization email along with the original shipping invoice and shipped in a secure package (with any insured shipper) to the address given in the authorization email.
An item purchased as an exchange is considered a new purchase and will need to be charged prior to return process. Once the return item is received, the credit will be issued for the cost of the original item. Please allow 7-14 days for us to receive your return and process your request. Sales of special offers and closeout items are final. No returns or exchanges will be permitted for such items. These items will be clearly marked, indicating their limitations.


PRIVACY

THE PERSONAL INFORMATION THAT BELGRADE ST COLLECTS: On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name, Address , Email address , Phone number, Credit/Debit Card Information (etc.)

THE WAY BELGRADE ST USES YOUR INFORMATION: Information about our customers is an important part of our business, and we are not in the business of selling it to others. We use the information you provide when placing an order only to complete that order. We do not share this information with outside parties. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our newsletter, The BELGRADE ST PAPER for updates on our new products. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

HOW BELGRADEST.COM USES COOKIES: Cookies are identifiers that are transferred to your computer through your Web browser to allow our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits. Please refer to the "Help" portion of the toolbar on most browsers to tell you how to prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of BelgradeSt.com's features, it's recommended that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to complete a purchase in our store.

BELGRADE ST'S COMMITMENT TO DATA SECURITY: We work to protect the security of your information during order transmission by using Secure Sockets Layer (SSL) software, which encrypts order information you transmit to safeguard and secure the information we collect online.

HOW TO CONTACT BELGRADE ST: Should you have other questions or concerns about these privacy policies, please send an email to: info@belgradest.com.